Last updated: September 2022
Newspaper Club Limited is committed to protecting and respecting your privacy.
This policy explains when, why and how we collect personal information, how we share it and how we keep it secure.
How do we collect information from you?
We collect information about you when:
you create an account or upload a newspaper into your account.
you order a newspaper. The legal basis for collecting this information is the performance of a contract. We collect your name, email, address, telephone number and company name (if provided). We use the information to complete and update you on your order. For example, we'll email you when we send your newspaper to print or contact you to arrange delivery;
you order our free samples. The legal basis for collecting this information is the performance of a contract. We collect your name, email, address and your company name (if provided). We use the information to send your sample and to let you know it's on its way;
you sign up to our newsletter. The legal basis for collecting this information is consent. We collect your email address and your first name. We use these for sending you our newsletter. We only send you our newsletter if you choose to subscribe on our website. You can remove consent by unsubscribing from our newsletter at any time;
you contact us about our products or services. The legal basis for collecting this information is the performance of a contract. We collect the information you give us to answer your questions. For example, this might be your name and email address;
we are legally obliged by HMRC to keep records of our financial transactions (including customer orders). We collect your name, address, company name (if provided) and order number.
Who has access to your information
To fulfil our services to you we have to pass your information to our third party service providers. For example, to process orders, arrange deliveries or send you samples you have requested.
When we use third party service providers, we only pass on the personal information that is necessary to deliver the service.
If you have ordered a newspaper we might invite you by email to review our services and products. We use an external company, Trustpilot A/S, to collect your feedback which means we will share your name, email address and order number with them. If you want to read more about how Trustpilot process your data, you can read their Privacy Policy. We may also use these reviews in other promotional material and media for our advertising and promotional purposes.
We won't ever sell or rent your information to third parties.
How you can access, update or delete your personal information
The accuracy of your information is important to us.
You have the right:
to ask us for a copy of the information we hold about you
to receive the information we hold about you in a secure, structured, commonly used and machine readable format
to change the information we hold about you
under certain circumstances, to delete the information we hold about you.
To exercise any of these rights, please email us at newspaperclub@newspaperclub.com.
These rights are subject to certain rules around when you can exercise them. For more information see the UK Information Commissioner’s Office website.
Retention
We only keep your personal information for as long as we need to. We will normally delete unused accounts (including unordered newspapers) after two years. By law, we have to keep records of our sales for up to seven years. After this time we will delete any personal information.
Security precautions to protect your information
When you give us personal information, we take steps to ensure it's secure. Sensitive information (such as credit or debit card details) is encrypted using current security standards. Non-sensitive details (for example, your email address) are transmitted over the Internet, and can never be guaranteed to be secure. Once we receive your information, we make our best effort to ensure it's secure on our systems. If you create an account with us, you are responsible for keeping the password secure and confidential.
Use of 'cookies'
Our website uses 'Cookies' - information stored on your electronic device to allow our website to recognise you when you visit.
Cookies collect statistical data about your browsing actions and patterns but do not identify you as an individual. This helps us improve our website and deliver a better, more personalised service. See our cookie policy in full.
We use cookies to personalise your website experience. By accepting cookies, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.
16 or under
We aim to protect the privacy of children aged 16 or under. If you are 16 or under‚ please get your parent or guardian's permission when you provide us with personal information.
Transferring your information outside of Europe
The information you provide to us may be transferred to countries outside the European Union (EU). This may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal information, you're agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure appropriate security measures are in place. We aim to ensure your privacy rights continue to be protected.
Review of this policy
We keep this policy under regular review. This policy was last updated in February 2024.
Who we are
This website is owned by Newspaper Club limited, a company incorporated in England. The registered office address is Newspaper Club is c/o Sharman & Co Ltd, Newark Road, Peterborough, PE1 5TD, UK.
Our registered company number is 06894628 and VAT registration number is GB944436314.
Contact us at support@newspaperclub.com.